Support

Get help with Sortr

The fastest route for anything about a live or recent booking is the Sortr app itself — your bookings, receipts, messages, and our dispute process (“Sortr Resolution”) all live there.

Contact us

• General help & account questions: support@sortr.uk
• Complaints: complaints@sortr.uk — or see the complaints page for the full process and what to include.
• Privacy & your data: privacy@sortr.uk (see the privacy policy, including how to delete your account and data).
• Safety concerns: safety@sortr.uk — and see the safety page. In an emergency, always call 999 first.

What to include

The email address on your Sortr account, and — if it’s about a booking — the booking date and the first line of the booking address. Screenshots help. We aim to reply within two working days, and complaints are acknowledged within the timescales on the complaints page.