Customer terms and conditions

1. Who you are contracting with

You are entering into TWO contracts when you book a task on Sortr:

1. With Micromat Limited, a company registered in England and Wales (company number 13455386) whose registered office is at 6 Carnegie Street, Rushden, NN10 9SN, trading as 'Sortr' — for the platform service that introduces you to a Sorter, arranges your payment through Stripe (the regulated payment-services provider, which receives and holds all funds until paid out — Sortr never holds your money), and provides the Sortr Resolution dispute service.

2. With the individual Sorter who accepts your booking — for the actual task they perform. The Sorter is self-employed. Sortr does NOT employ the Sorter; Sortr does NOT direct how the Sorter performs the task.

Sortr's role is the introduction, the payment + payout flow, the dispute service, and the platform's safety + verification infrastructure (KYC, link-graph fraud signals, OFSI sanctions screening). Sortr does not perform tasks.

What verification covers. Every Sorter's identity is verified by our payment provider Stripe (government photo ID, a matching selfie, and date of birth) and screened against the UK financial-sanctions (OFSI) consolidated list. Sortr does NOT carry out criminal-record (DBS) checks, does NOT take up references, and does NOT assess a Sorter's competence or qualifications. You are responsible for deciding who you admit to your home.

2. Booking — how it works

You browse the Sortr catalog, pick a task category, and post a booking at Sortr's catalog price. Sortr offers the booking to Sorters who have agreed (at their own signup) to do this category at or below the catalog price. The first Sorter to accept becomes your Sorter.

If no Sorter accepts within 10 minutes, Sortr may show you price tiers based on what nearby Sorters have indicated they will accept ("Find a Sorter"). You choose whether to raise your offer to the next tier — Sortr never raises the price for you. If you raise your offer:

• You must re-confirm payment at the new total price. Each raise places a new authorisation hold on your card for the new total price, and the previous hold is released — your bank may briefly show both amounts as pending, but only one hold remains and you are only ever charged once, at the price you last confirmed (you pay the higher amount; Sortr's 20% platform fee comes out of that amount — it is not added on top).
• The booking is then offered to Sorters at the raised price. The first Sorter to accept becomes your Sorter.

You may instead:

• Keep waiting at your current price; or
• Cancel — the booking is cancelled and the authorisation hold on your card is released (no money leaves your account).

You are never obliged to raise your offer. The price shown at booking is the only price you are committed to; a raised price applies only once you have re-confirmed payment at that price.

Whichever price applies, it is a total price: the price shown at booking — and any raised (escalated) price you confirm — is the total amount you pay. It includes any VAT that applies and Sortr's 20% platform fee; nothing is added on top (§4).

3. Your right to cancel — CCR 2013 reg.36 (express request to begin)

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel a service contract entered into at a distance, including bookings made through Sortr.

Many Sortr tasks need to start (and often finish) within hours of booking — e.g. a bin pull-out for tomorrow morning. To make this work, Sortr asks you to expressly request that performance begin within the 14-day cancellation period. If you make this request AND acknowledge that completed performance ends your right to cancel, you may lose your right to cancel once the Sorter has fully performed the task.

If your booked slot begins within 14 days of when you make the booking, Sortr will ask you at checkout to:

1. Tick 1 — Express request: "I expressly request that the Sorter begin performing this task before the 14-day cancellation period ends."
2. Tick 2 — Acknowledgement: "I acknowledge that I will lose my right to cancel this booking once the Sorter has fully performed the task."

Both ticks are required for the Sorter to be allowed to start within your 14-day cancellation period — they are how you make the express request; without them the Sorter cannot start until your cancellation period has ended. Neither is pre-ticked. They are NOT bundled into a single "I agree to the terms" checkbox. If you would rather keep your full 14-day cancellation right, you can instead choose a start date 15 or more days away — the ticks are not shown for those bookings and your full cancellation right is unaffected.

What this means in practice — what you pay to cancel depends on how far the booking has got when you tell Sortr you are cancelling:

• (a) Before the Sorter has set off / arrived (pre-arrival), you may cancel free of charge. The authorisation hold on your card is released — your bank may show a pending amount for a few days, but no money leaves your account.
• (b) After the Sorter has arrived but before they have started the task (arrived), a £3 cancellation fee applies. This is the disclosed contractual cancellation fee for a wasted call-out; it is shown to you before you confirm the cancellation. Only the £3 is taken (see §4 for how the hold is partially captured); the rest of the hold is released. The £3 is split 80/20 in the same way as a task price (the Sorter receives the 80% call-out share). This fee applies only where it has been clearly disclosed to you at the point of cancellation.
• (c) While the Sorter is performing the task (in progress), you may cancel; you will be charged an amount in proportion to what has been performed by the time you tell Sortr you are cancelling, compared with the full task, based on the total price of the booking (CCR 2013 reg.36(4)). Any amount already taken from your card beyond that is reimbursed without undue delay, and in any event within 14 days of your telling Sortr you are cancelling.
• Once the Sorter has fully performed, you have lost your right to cancel. The 7-day Sortr Resolution dispute window (§5 below) still applies if you have a complaint about the work.

Your receipt email after a completed task will repeat this acknowledgement: "The Sorter has performed this booking in full and your right to cancel under the Consumer Contracts Regulations has ended. Your right to use Sortr Resolution to raise a problem with the work remains open for 7 days."

4. Payment + Sortr's platform fee

You pay through Sortr's payment provider, Stripe. When you complete checkout, an authorisation hold is placed on your card for the price of the task (this is the amount net of any promo code or account credit you apply — see §2 — not necessarily the gross task price). Your card is only charged when your booking is confirmed complete — either when you confirm the task is done, or automatically about 30 minutes after the Sorter marks it complete if you do not respond. Until then it is only an authorisation hold. If the booking is cancelled before then, the hold is released — your bank may show a pending amount for a few days, but no money leaves your account.

One exception — the cancellation-fee path. If you cancel after the Sorter has arrived but before they have started the task — see §3(b) — the hold is not released in full. Instead, Stripe captures a flat £3 (capped to the held amount for tasks priced under £3) and automatically releases the remainder back to you. In that case money does leave your account, up to £3; the released remainder may still show as pending for a few days before it clears. Every other cancellation (the pre-arrival, free case) releases the whole hold with nothing captured.

The price shown at booking (and any raised price you accept) is the total amount you pay. It includes any VAT that applies and Sortr's 20% platform fee — nothing is added on top (§2).

Sortr's platform fee is 20% of the task price. The remaining 80% is reserved for the Sorter as a Deferred payout pending confirmation:

• For newer Sorters, the funds are held by Stripe until your 7-day dispute window (§5) has closed, or until any dispute you raise is resolved.
• For established Sorters with a clean track record, the payout may be released sooner. If your dispute is then upheld, Sortr still refunds you in full and may recover the amount from the Sorter — your refund right under §5 does not depend on whether the Sorter has been paid.

Sortr does NOT hold your money in a Sortr-controlled bank account. Sortr does NOT earn interest on the held funds.

Stripe is the regulated payment-services provider for Sortr. Stripe Payments UK Limited (FCA firm reference number 900461) receives and holds all payment funds and is responsible for protecting them in accordance with its regulatory obligations. Sortr is not a bank or regulated payments firm and never holds your money.

Recurring bookings — your standing payment authority. Some bookings can be set up to repeat automatically as a recurring series (for example a weekly bin pull-out). If you set up a recurring series, you authorise Sortr to charge your saved payment method automatically, without you being present, for each booking in the series, until you cancel the series. This standing authority is a Continuous Payment Authority (CPA). It covers whichever payment method you saved for the series — including a card, or a stored Apple Pay or Google Pay credential.

• Amount. Each charge is for the total price of that cycle's booking. The amount may vary between cycles — for example if the catalog price for the task changes, if a promo code applies to a cycle, or if you have opted into price escalation for a cycle (§2). Sortr will not charge more than the total price shown for that cycle.
• When you are charged. The authorisation for each cycle is normally placed on your saved payment method about 24–48 hours before that cycle's task, and captured as set out above.
• How to cancel the standing authority. You can cancel a recurring series at any time, before the next cycle's charge, in two ways: (1) in the Sortr app, from the recurring booking's settings; and (2) directly with your card issuer or payment provider, who must stop the payments when you tell them to (your legal right to cancel a Continuous Payment Authority). Cancelling the series stops all future charges; it does not by itself refund a cycle already booked and charged — use §3 (cancel a booking) or §5 (Sortr Resolution) for an individual cycle.

This standing authority is the recurring-series counterpart to the one-off authorise-then-capture described above: for a one-off booking you authorise a single charge at checkout, whereas for a recurring series you authorise the repeat charges in advance, subject to your right to cancel the series at any time.

5. Sortr Resolution — raising a problem with the work

If you have a problem with the work the Sorter performed, you can use Sortr Resolution — Sortr's dispute service.

Sortr Resolution does not promise a refund regardless of merit. It is a structured dispute service. In most cases a trained Sortr admin (a human, not an automated system) reviews your complaint and the Sorter's response and decides on the merits. In one case the outcome is reached without an admin deciding: if your Sorter accepts (concedes) the issue, your case is resolved straight away in your favour on the terms the Sorter concedes (see "Possible outcomes" below).

Possible outcomes. A Sortr Resolution case can end in one of the following ways:

• Full refund — you are refunded the full price you paid for the booking.
• Partial refund — you are refunded part of the price. A partial refund may be decided where only part of the task was defective or not done. The amount reflects the reduction in value of what you received (a price-reduction basis, in the spirit of your Consumer Rights Act 2015 price-reduction remedy for services, s.56) and is worked out in proportion to the part of the task affected. Sortr tells you the amount of the partial refund and, in outline, why that amount was chosen.
• No refund — where the complaint is not made out, no refund is made.

Fast resolution when the Sorter concedes. You do not always have to wait for an admin. If the Sorter, on being notified of your case, accepts the issue, Sortr resolves the case immediately in your favour (a full or partial refund on the terms conceded) without an admin adjudicating. This is the only outcome that is automatic; every contested outcome is decided by a human admin as described above.

Withdrawing your case. You can withdraw a Sortr Resolution case you have raised. Withdrawing closes your own case with no refund, and a withdrawn case cannot be reopened for Sortr Resolution for that booking. Withdrawing does not affect your statutory rights or the other routes in §6.

To use Sortr Resolution:

1. Tap "Report a problem" on the booking screen, in your receipt email, or in the Day-3 prompt Sortr will send you 3 days after the Sorter marks the task complete.
2. Select the closest category from a short list (e.g. "didn't show up" / "incomplete" / "damage to my property" / "rude or threatening" / "wrong task done").
3. Add a short description (75 characters or more, or a 30-second voice note) + any photos you have. Photos are mandatory if the booking was a category that requires proof of completion (e.g. bin pull-out).
4. Submit. The Sorter is notified immediately (with a 1-hour cool-off before your free-text / voice / photos are revealed).
5. The Sorter has 72 hours to respond. If the Sorter accepts the issue within that time, your case is resolved immediately in your favour (see "Fast resolution when the Sorter concedes" above) with no need for an admin to decide. Otherwise, once both sides have submitted (or 72 hours has passed), a Sortr admin reviews and decides within 5 working days.

The decision is binding for the platform-side payout flow. A Sortr Resolution decision determines only what happens to the payment held on the platform. It does not decide, limit, or replace your legal rights against the Sorter (including your rights under the Consumer Rights Act 2015), and it does not limit your right to go to court.

If the outcome is in your favour, Sortr instructs the refund — full or partial, as decided or as the Sorter conceded (see "Possible outcomes" above) — to your original payment method as soon as the outcome is reached. Refunds usually appear on your statement within 5–10 working days depending on your card issuer, and in any event within 14 days.

You must use Sortr Resolution within 7 days of the Sorter marking the task complete. After 7 days, Sortr Resolution is closed for that booking. The 7-day window only limits Sortr's own dispute service — it does not limit your legal rights. §6 below sets out the routes that remain open to you.

Day-3 mid-window prompt

3 days after the Sorter marks the task complete, Sortr will send you a one-tap push + email asking "Everything ok with [task]?" with a "Yes, all good" and "Report a problem" button. This is to make sure you don't lose the 7-day window simply by forgetting. The prompt is informational — you are NOT required to respond "Yes" to confirm the task. Silence is equivalent to "Yes" for payout-release purposes (the deferred payout to the Sorter releases 7 days after task completion unless you have raised a Sortr Resolution case).

6. Beyond 7 days — chargeback fall-through

If you discover a problem with the work more than 7 days after the Sorter marked it complete, Sortr Resolution is closed for this booking. The 7-day Sortr Resolution window only limits Sortr's own dispute service. It does not limit your legal rights. Your contract with your Sorter includes the right under the Consumer Rights Act 2015 to have the task performed with reasonable care and skill, and remedies of repeat performance or a price reduction where it was not. Routes still open to you include:

• Your statutory rights against the Sorter. You can pursue your Consumer Rights Act 2015 remedies directly with the Sorter, through ADR (§7 below), or in court, within the statutory limitation period.
• Contact your card issuer to raise a chargeback. Your card issuer decides under the card scheme's rules (Visa, Mastercard, Amex). The card-scheme chargeback window (typically 120 days from the transaction) is longer than the 7-day Sortr Resolution window. If you raise a chargeback, Sortr will respond through Stripe by providing the factual record of the booking (the in-app GPS at task completion, the photos, the audit log). Sortr does not add anything beyond that record, and where Sortr's own review found the work inadequate, Sortr will say so in that record.
• File with an Alternative Dispute Resolution provider (§7 below).
• Go to court. You may bring a claim against the Sorter (or Sortr, for Sortr's own service) within the statutory limitation period.

Where Stripe or a card scheme imposes a hold, reserve, or review on a payment, refund or payout timing may be delayed for its duration. Sortr will pursue release promptly. This does not exclude or limit Sortr's liability for its own breach of these terms.

6A. Sortr's responsibility to you

What this section does not do. Nothing in these terms excludes or limits Sortr's liability for:

• death or personal injury caused by Sortr's negligence;
• fraud or fraudulent misrepresentation by Sortr;
• breach of Sortr's duty to supply the platform service with reasonable care and skill (Consumer Rights Act 2015 s.49), in respect of the service Sortr itself supplies; or
• anything else that cannot lawfully be excluded or limited.

Nothing in these terms affects your statutory rights.

What Sortr supplies — and what your Sorter supplies. Sortr supplies the platform service (§1) with reasonable care and skill. Sortr is not the supplier of the task — your Sorter is. To the fullest extent permitted by law, Sortr is not liable for the acts, omissions, quality of work, or conduct of any Sorter. Your remedies for the task itself lie against the Sorter, supplemented by Sortr Resolution (§5) and the routes in §6.

Cap on Sortr's liability. Subject to the carve-outs above, Sortr's total liability to you in connection with any single booking is limited to the greater of (a) the amount you paid for that booking and (b) £100. Sortr's total aggregate liability to you in any 12-month period is limited to the greater of (a) the total amounts you paid through the platform in that period and (b) the highest single-booking cap that applies under this section in that period.

Losses Sortr is not liable for. Subject to the carve-outs above, Sortr is not liable for loss of profit or loss of business, or for any loss that was not a foreseeable result of Sortr breaking these terms.

7. Alternative Dispute Resolution (ADR)

Under Part 4 Chapter 4 of the Digital Markets, Competition and Consumers Act 2024 and the Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Information) Regulations 2026, Sortr signposts you to the following ADR provider for disputes you cannot resolve directly with Sortr: CEDR (Centre for Effective Dispute Resolution) — cedr.com.

Sortr will engage with any ADR proceedings you bring + will accept the provider's decision in the spirit of resolution where it is reasonable to do so.

ADR is not a substitute for your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. You may go to court at any time.

8. Your data — what Sortr collects, why, and your rights

Sortr collects + holds the following data about you:

• Account data: name, email, phone, account creation date
• Booking data: the bookings you make, the tasks chosen, the Sorter assigned, the price paid, booking proof photos taken by the Sorter for categories that require proof of completion, and photos in any dispute
• Messages + dispute content: your in-app chat messages with your Sorter, and the description, photos, and any 30-second voice note you submit in a Sortr Resolution dispute (§5)
• Location data: the address(es) where tasks happen (the service-delivery context — these are NOT your residence unless you booked a task at your own home); the in-app GPS position recorded at task completion; and the Sorter's live-tracking location shown to you while they travel to your task. The task-completion GPS and the audit log form part of the factual record Sortr provides through Stripe to your card issuer if you raise a chargeback (§6)
• Payment data: card brand + last 4 digits (the full card number is held by Stripe, not Sortr)
• Product analytics (only with your consent): how you use the app, processed on Sortr's own self-hosted analytics system. You can withdraw consent at any time in your privacy settings; analytics data is retained for 14 months

Sortr uses this data to:

• Run the booking + payment + dispute service — including in-app chat, live-tracking, proof-of-completion records, and dispute voice notes (Article 6(1)(b) GDPR — performance of contract)
• Measure + improve the app through product analytics, only if you consent (Article 6(1)(a) GDPR + PECR reg.6 — consent, withdrawable at any time)
• Protect against fraud + abuse (Article 6(1)(f) — legitimate interest in fraud prevention; see Sortr's Legitimate Interests Assessment, available on request)
• Comply with HMRC platform-reporting (Article 6(1)(c) — legal obligation; this applies only to Sorters, not customers)

Who receives your data. Sortr shares your data only as needed to run the service:

• Stripe — payment processing, identity verification of Sorters, and chargeback handling. Stripe also processes your payment data for its own regulatory obligations.
• Google (Firebase Cloud Messaging) — delivery of push notifications to your device. This involves a transfer of limited data (device push token, notification content) to the United States, safeguarded by the UK Extension to the EU–US Data Privacy Framework (UK GDPR Articles 44–49).
• Your card issuer / card scheme — the factual booking record, if you raise a chargeback (§6).

Sortr's product-analytics, email, error-tracking, and storage systems are self-hosted by Sortr; no third party receives that data. Sortr does not sell your data.

Your rights under UK GDPR (and Data Protection Act 2018 as amended by DUAA 2025) include:

• Access — request a copy of the data Sortr holds about you
• Correction — ask Sortr to correct inaccurate data
• Deletion — ask Sortr to delete your data (subject to legal retention obligations, e.g. payments records for 6 years)
• Portability — receive your data in a machine-readable form
• Objection — object to processing based on legitimate interest

To exercise any of these rights, email Sortr's Data Protection Officer at privacy@sortr.uk. You may also complain to the Information Commissioner's Office (https://ico.org.uk).

How long Sortr keeps your data. Each category is kept only as long as needed for the purpose it was collected for, then deleted: payments records are kept for 6 years (legal obligation); consent-based analytics data for 14 months; photos you submit as part of a dispute are retained for 180 days after the dispute is closed, then deleted from active storage and held for 90 days in cold storage for audit purposes only, then permanently deleted. The full per-category retention schedule is available from the Data Protection Officer.

9. Termination

You may close your Sortr account at any time from your settings screen. Closing your account does not affect bookings already in progress (the Sorter still performs; the dispute window still applies).

Sortr may close your account:

• Immediately, if you breach §10 (fraud / abuse)
• Immediately, if a Sortr admin reasonably believes you are attempting to harm a Sorter or another customer
• On 30 days' notice for any other reason, with a written summary of the reason

10. Fraud + abuse

You agree not to:

• Use the platform with someone else's name, payment card, or identity
• Submit a dispute you know to be false (e.g. claim a task wasn't done when it was)
• Collude with a Sorter to inflate the price or fabricate a booking that did not happen
• Harass, threaten, or behave abusively toward a Sorter
• Cancel a booking, refuse a Sorter, or rate or review a Sorter because of a protected characteristic (such as race, religion or belief, disability, sex, sexual orientation, gender reassignment, age, pregnancy or maternity, or marriage or civil partnership)
• Write or commission a review that does not reflect your genuine experience, or conceal that you were offered anything in exchange for a review — if you were, you must disclose it

Cancelling after a Sorter is assigned. If you cancel a booking after a Sorter has been assigned without giving a reason, the cancellation has no effect on that Sorter's metrics or pay eligibility, and the booking is re-dispatched. Patterned repeat cancellations are reviewed by a Sortr admin and may lead to account closure under §9. Discrimination because of a protected characteristic is unlawful under the Equality Act 2010, and nothing in these terms excuses or provides for it (Equality Act 2010 ss.142 and 144).

How ratings are shown. A Sorter's displayed rating is the average of reviews left on verified completed bookings. A displayed rating is computed over a rolling 12-month window, and a numeric rating is shown only once there are at least 5 rated jobs in that window (below that the profile shows 'New'). Reviews removed for breaching this section are excluded from the average. Sortr takes reasonable and proportionate steps to prevent, detect, and remove fake reviews and reviews whose incentivisation is concealed; the published reviews policy, moderation/removal workflow, and complaints process are set out in Sortr's reviews policy.

Financial-sanctions and legal compliance. Sortr may suspend, block, delay, or decline any booking, payment, refund, or account, without notice and without liability, where Sortr reasonably believes this is required by financial-sanctions law or other legal obligations. Accounts are screened against the UK (OFSI) consolidated list of financial-sanctions targets.

If a dispute, refund, or booking was fraudulent. If Sortr reasonably determines that a dispute, refund, or booking was fraudulent or collusive, Sortr may recover any refund or credit obtained (including re-charging your payment method where permitted), withhold Sortr Resolution access for related bookings, and report the matter to law enforcement. These rights survive the closure of your account.

Sortr maintains fraud-prevention procedures informed by the Home Office guidance on the Economic Crime and Corporate Transparency Act 2023 failure-to-prevent-fraud offence. Suspected fraud may be reported to the police, HMRC, and Sortr's Financial Crime Lead.

10A. Your responsibilities — safe access + lawful instructions

Sorters usually work alone in or around your home. You must:

• (a) Provide safe access to the place where the task is to be performed.
• (b) Tell Sortr at booking about anything that could endanger the Sorter — for example animals, structural hazards (such as broken stairs or unsafe flooring), or hazardous materials (such as asbestos).
• (c) Not ask the Sorter to perform anything unlawful, anything outside the booked task category, or anything that requires a licence or qualification the booking does not include.
• (d) Treat the Sorter with respect. Abusive or threatening behaviour ends the booking immediately, without refund for work already done.

You are responsible for losses Sortr or the Sorter suffers because you breach this section.

11. Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland, you may bring proceedings in the Scottish courts and rely on mandatory rules of Scots law; if you live in Northern Ireland, you may bring proceedings in the Northern Irish courts and rely on mandatory rules of Northern Ireland law. Nothing in this clause limits your statutory rights in the part of the UK where you live. Disputes you have with Sortr may also be referred to the ADR provider listed at §7.

12. App licence

Your licence. Sortr grants you a limited, personal, non-exclusive, non-transferable licence to use the Sortr app on devices you own or control, as permitted by the usage rules of the app store you downloaded it from. You must not:

• copy, modify, or create derivative works of the app;
• reverse engineer, decompile, or disassemble the app, except to the extent the law allows this despite this restriction;
• scrape, harvest, or bulk-extract data from the platform;
• probe, scan, or test the security of the platform without Sortr's prior written permission; or
• sublicense, rent, or resell access to the app or the platform.

If you downloaded the app from Apple's App Store, the following terms also apply:

• Apple is not a party. These terms are between you and Sortr only — not Apple Inc. ("Apple"). Sortr, not Apple, is solely responsible for the app and its content.
• Maintenance + support. Sortr, not Apple, is responsible for any maintenance and support of the app. Apple has no obligation to furnish any maintenance or support services for the app.
• Warranty. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund any purchase price you paid for the app (the Sortr app is free of charge, so that refund is nil). To the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are Sortr's responsibility.
• Product + legal claims. Sortr, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including product-liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer-protection or similar law.
• Intellectual-property claims. Sortr, not Apple, is responsible for the investigation, defence, settlement, and discharge of any claim that the app or your use of it infringes a third party's intellectual-property rights.
• Export compliance. You represent that you are not located in a country subject to a UK or US government embargo or designated as "terrorist supporting", and that you are not on any UK or US government list of prohibited or restricted parties.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of this §12 and may enforce it against you. This is the only third-party enforcement right under these terms (§13).

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited (§6A), or affects your statutory rights.

13. General

Events outside Sortr's control. Sortr is not responsible for delay or failure in performing its obligations caused by events outside its reasonable control — including failure or outage of Stripe or a card scheme, telecoms or internet failures, power failure, industrial action, civil unrest, fire, flood, or epidemic. Sortr will take reasonable steps to reduce the effect and resume performance as soon as reasonably possible. This does not affect your cancellation rights under §3 or your statutory rights.

Entire agreement. These terms, together with the documents they refer to, are the entire agreement between you and Sortr for the platform service. Nothing in this paragraph limits or excludes any liability for fraud or fraudulent misrepresentation, affects your statutory rights, or removes any remedy you have under consumer-protection law for a misleading action or omission.

Severance. Each paragraph and sub-clause of these terms operates separately. If any court or regulator decides that any of them is unlawful or not binding, the rest remain in full force.

Changes to these terms. Sortr may change these terms by giving you at least 30 days' notice in the app or by email. If you do not accept a change, you may close your account before the change takes effect. Changes do not apply to bookings already made.

Assignment. Sortr may transfer its rights and obligations under these terms to a company in its group, provided the transfer does not reduce your rights under these terms. You may not transfer your rights or obligations under these terms to anyone else.

Third-party rights. Except for Apple Inc. and its subsidiaries as described in §12 (App licence), no one other than you and Sortr may enforce any of these terms (Contracts (Rights of Third Parties) Act 1999 s.1(2)).