Safety

If you are in immediate danger, call 999 first.

Built-in safety tools

• SOS button — Sorters have a one-tap SOS in the app during a booking. It records your situation and location and gets you to the emergency options fast.
• Live location sharing — Sorters can share their live location with a trusted contact for the duration of a job, straight from the app.
• Identity-verified accounts — Sorters complete identity verification (photo ID) before they can take paid work, and payments happen in-app — there’s no reason for anyone to ask you to pay or be paid outside Sortr.

Sensible precautions for Sorters

• Keep all communication and payment inside the app. If a customer pushes to move off-app, decline and report it.
• Tell someone where you’re working — or use the in-app live-location share.
• If a job on arrival isn’t what was described, or you feel unsafe at any point, you can leave and cancel as an unsafe site from within the app. Leaving a situation that feels wrong is always the right call — tell us what happened and we’ll take it from there.

For customers

• Your Sorter’s name and photo are shown in the app before they arrive — check they match.
• Keep chat and payment in-app so there’s always a record.

Reporting

Report any safety concern — however small it feels — to safety@sortr.uk, or through the report options in the app. For anything urgent happening now, call 999, then tell us.